Shipping & Delivery
Your personalized item is made just for you, so it needs a little time to be created before it ships.
To make things easy to follow, your estimated delivery time includes two parts:
Production Time + Standard Shipping Time
Orders are processed once payment has been accepted.
Estimated Delivery Time
Production Time
Delivery time may vary depending on the product you order and the delivery service available for your address.
Shipping Time
| PRODUCT CATEGORY | PRODUCTION TIME | UK SHIPPING TIME |
|---|---|---|
| T-shirts, Hoodies & Basic Apparel | 2–3 business days | 4–7 business days |
| Mugs, Posters & Canvas | 2–3 business days | 4–7 business days |
| Ornaments | 2–3 business days | 7–10 business days |
| Keychains & Small Accessories | 3–5 business days | 7–10 business days |
| Signs & Home Décor | 3–5 business days | 7–10 business days |
| Tumblers | 3–5 business days | 7–10 business days |
| Slippers & Special Apparel | 5–7 business days | 7–10 business days |
| Other Custom Products | 5–7 business days | 7–10 business days |
Peak Season Notice
During busy gifting seasons, your order may need a few extra business days to arrive.
These seasons include Valentine’s Day, Women’s Day, Mother’s Day, Father’s Day, Independence Day, Halloween, and Christmas.
Additional Shipping Notes
Please keep these extra notes in mind:
Order Tracking & Address Information
Once your order ships, we’ll send a tracking link to your email.
Tracking updates may take some time to appear after your package is handed to the carrier. If your tracking link does not show movement right away, it usually means the carrier has not scanned or updated the package status yet.
During peak seasons, tracking updates may take longer than usual.
Delivered But Not Received
If your tracking shows “Delivered” but you have not received your package, please check these places first:
Sometimes carriers mark a package as delivered shortly before the final drop-off.
If you still cannot find your package, please contact our support team and we’ll help review the issue.
Incorrect Or Incomplete Address
Please make sure your delivery address is correct before completing your order.
Final delivery time may vary depending on your location, carrier service, local delivery conditions, severe weather, and customs clearance.
Delivery & International Orders
Delivery Time
Delivery time starts after your order has been shipped and the tracking number has been issued.
Please note that production time is not included in the shipping time shown above.
International Orders
International orders may require additional delivery time if the parcel needs to go through customs.
Customs procedures are outside our control and may occasionally cause delays. We apologise for any inconvenience this may cause.
Possible Reasons For Late Delivery
Most packages arrive on time. However, orders may sometimes arrive after the estimated delivery date due to:
Shipping Fees & Carriers
Depending on your product and delivery address, your order may be delivered through one of our trusted shipping partners.
The carrier used for your order may vary depending on the fulfilment location, product type and delivery service available for your address.
Need Help
Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering us and if you have any questions, please don't hesitate to contact us.
